All qualified orders received by 2:00 pm are processed and shipped on the same day with exceptions for Saturdays, Sundays and holidays.

Local in-store pickups are available on Mondays – Fridays 9:00 am – 6:00 pm EST Saturdays 9:00 am - 3:00 pm EST. Orders are usually shipped via USPS, UPS or Freight. No UPS and Freight services are available for PO Boxes. Sometimes orders with multiple items will ship separately in order to expedite delivery. HI, AK and Puerto Rico shipping available.

Please contact us for the exact rate.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pinksalttiles.com. Please note that returns will need to be sent to the following address: 1919 North Bridge Street, Elkin, North Carolina, 28621 United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pinksalttiles.com.